Your Purchase Is Guaranteed

Our Promise

If anything isn't right with your order, for any reason, let us know within 30 days of delivery and we will make it right. Email hello@spiritmediapublishing.com with your order number and a few words about what happened.

What Happens Next

We will review your request and reply with the resolution: a replacement, a refund, or another fix. Please don't send anything back until we have replied; we will tell you exactly what to do. Refunds go to your original payment method, and your bank typically posts them within 5 to 10 business days.

eBooks

If an eBook file cannot be opened, ask within 30 days of purchase and we will refund it in full.

Order Number Required

Refunds are made only against an order placed on fathersheartbible.com. Please have your order number ready, as it is in your confirmation email.

Fair Use of This Promise

We may decline repeated or abusive claims, so that we can keep this promise generous for everyone.

How to Reach Us

1. Email hello@spiritmediapublishing.com with your order number and the edition you ordered.
2. Tell us what is wrong. For a damaged or misprinted copy, a photo helps.
3. We reply by email with your resolution and any next steps.

Delivery Times and Expedited Delivery

Expedited delivery: your order is printed and dispatched sooner, with faster shipping where available. Delivery dates are estimates from our printer and carriers and can't be guaranteed, as delays outside our control can occur. Estimated delivery ranges are shown at checkout for your country.

What This Covers

This policy covers print Bibles and eBooks bought directly from fathersheartbible.com and shipped to any country we ship to. Copies bought elsewhere follow the seller's return policy. Donations are described in our Terms of Use.

Contact

Questions? Email hello@spiritmediapublishing.com or write to:

Spirit Media Publishing
205 Academy Street #3251
Cary, NC 27519
United States